Français
FAQ

Answered straight

Is the frame included?
Only if you choose a frame. The canvas is always on stretcher bars, sold without a frame or with a floater frame in black, white, natural or brown. The framed price for each size is on the product page. We have not confirmed how the canvas is packed yet.
Can I send a photo of my cat?
We don’t offer a photo upload in this phase. You pick the scene, your cat’s coat and, if you like, a line of your own under the title. A portrait from your photo is not for sale, and we have not set a date to offer it.
Do I get exactly the image shown?
The scene image, yes — in the coat you pick, with your line set under the title.
Which coats are available?
Nine coats: Orange Tabby, Black Cat, Tuxedo, Brown Tabby, Gray, Calico, Tortie, White and Colorpoint. You pick one when you order.
Is this a poster or a fine art print?
Neither: a matte canvas, 1.25 in deep, on stretcher bars, sold without a frame or with a floater frame.
What sizes do you offer?
Three sizes, all vertical: 8 × 10, 16 × 20 and 24 × 30 in. Without a frame: 8 × 10 in $39.99 USD, 16 × 20 in $64.99 USD, 24 × 30 in $109.99 USD. In a floater frame: 8 × 10 in $64.99 USD, 16 × 20 in $99.99 USD, 24 × 30 in $149.99 USD.
How long until it arrives?
Production usually takes 5–8 business days. Basic transit usually takes another 2–6 business days. Peak periods may take longer. Printed by our supplier in the US.
Do you ship to Canada or Europe?
We ship to the United States and Canada, but not to Europe yet. Free Basic shipping in the US. Canada shipping is shown at checkout. Canadian orders may be subject to duties and taxes payable by the recipient. Use the currency selector to view USD or CAD prices.
Can you deliver to a P.O. box?
We deliver to street addresses in the United States and Canada — no P.O. boxes or military (APO, FPO, DPO) addresses. Please check your address carefully before you order. If a carrier cannot deliver a parcel, the printer destroys it, and we cannot send it again.
What if it arrives damaged?
If your canvas arrives damaged or misprinted, write to us within 48 hours of delivery. Send four photos: the whole piece, the back, the damage up close, and the shipping label. If your parcel has not arrived, write to us too. We can report a parcel lost about 14 working days after it ships. If we accept a claim for damage or a misprint, you choose what happens next. We reprint your canvas at no cost to you, or we refund it in full.
Can I return it if I change my mind?
No. We make each canvas only after you order it, so it can’t be resold to someone else.
Can I cancel my order after I place it?
Changed your mind before we print? Write to us within 6 hours of ordering and we will cancel it and refund you in full. After that the file may already be with the printer. Write to us anyway — if it has not gone to production, we can still cancel it.
Is the art made by a computer?
Every Plucky Pet design is created using AI tools in Plucky's illustrated style and reviewed by us before it goes on sale. Plucky is an illustrated character, not a photograph of a real cat.