What we promise, and what we do not know yet

Where we ship

We ship to the United States and Canada. We do not ship to Europe yet.

Free Basic shipping in the US. Canada shipping is shown at checkout. Use the currency selector to view USD or CAD prices.

Canadian orders may be subject to duties and taxes payable by the recipient.

We deliver to street addresses in the United States and Canada — no P.O. boxes or military (APO, FPO, DPO) addresses. Please check your address carefully before you order. If a carrier cannot deliver a parcel, the printer destroys it, and we cannot send it again.

Timing

We make each canvas after you order it. Production usually takes 5–8 business days. Basic transit usually takes another 2–6 business days. Peak periods may take longer.

Damaged, misprinted or lost

If your canvas arrives damaged or misprinted, write to us within 48 hours of delivery. Send four photos: the whole piece, the back, the damage up close, and the shipping label. If your parcel has not arrived, write to us too. We can report a parcel lost about 14 working days after it ships. If we accept a claim for damage or a misprint, you choose what happens next. We reprint your canvas at no cost to you, or we refund it in full.

Return address

There isn’t one, because nothing comes back to us — so please check your address before you order.

Change of mind

We can’t take back a made-to-order item. No canvas is printed before you order it. That is why none can go back on a shelf. One with the coat you selected and your words on it can’t be sold to anyone else. If we got the coat you selected or your text wrong, write to us. We read every message.

Cancelling an order

Changed your mind before we print? Write to us within 6 hours of ordering and we will cancel it and refund you in full. After that the file may already be with the printer. Write to us anyway — if it has not gone to production, we can still cancel it.

Seller: see our legal notice